Frequently Asked Questions

1. Q: What should I check when I receive my order?
2. Q: What is Promo Shipping (UPS/USPS)?
3. Q: What is Promo Shipping 2-day?
4. Q: I am unavailable to sign for the package, what should I do?
5. Q: Why is a signature required?
6. Q: What if I can’t sign for the package?
7. Q: Can I have a UPS shipment held at a UPS Store or UPS Access Point (local business with UPS lockers)?
8. Q: My package tracking says it was signed for, but I did not sign for anything.
9. Q: My package tracking says it was delivered but I do not see it.
10. Q: How do I check my item(s) to make sure they are ok?
11. Q: I am not satisfied with the product(s) I received, what is your return policy?
12. Q: I missed my delivery, can you remove the signature requirement?
13. Q: Will my package be automatically held for pickup if I miss delivery?
14. Q. Can you reship an order if I miss delivery?

Answers…

1. Q: What should I check when I receive my order?

   A: Please see our page How to check your order. Please Contact Us if you have any questions before mounting your optic or completing your firearm transfer.

2. Q: What is Promo Shipping (UPS/USPS)?

   A: Promo Shipping is our best value free or discounted shipping options. At Scopelist's discretion, we will ship your order by UPS or USPS. Typically we will ship by UPS, but if the closest UPS Customer Center is far, we may choose to ship by USPS. We also ship by USPS to Alaska, Hawaii, Guam, and Puerto Rico. If you prefer a certain shipping service, please select that option rather than Promo Shipping.

3. Q: What is Promo Shipping 2-day?

   A: 2-day Promo Shipping is a discounted shipping rate for delivery on the second business day after the shipment date. We will use the appropriate UPS shipping method as necessary for 2 business day ship time. If you order on a Friday, the shipment would arrive on Tuesday. UPS holidays and weekends are not business days. For PO Box addresses, we will ship USPS Priority. Please note USPS does not guarantee 2-day delivery.

4. Q: I am unavailable to sign for the package, what should I do?

   An adult signature requirement helps ensure your package is delivered to a real person. With this service, the carrier should find a person 21 or older to receive the package at the delivery address. In our experience, this helps prevent loss or theft if a shipment is left outside a delivery location. An adult signature is required on delivery for all shipments over $300 in value.

   Please contact us to work out shipping details if you cannot provide a signature upon delivery.

5. Q: Why is a signature required?

   A: We require a signature on high value shipments and shipments to apartments or high traffic areas. We have this requirement to help protect your package from theft.

6. Q: What if I can’t sign for the package?

   A: For UPS deliveries, we can request the package to be held at a local UPS Customer Center or we can reschedule delivery for a different date. For USPS deliveries, USPS will hold the package at the local post office. Please Contact Us if you would need us to pursue one of these options.

7. Q: Can I have a UPS shipment held at a UPS Store or UPS Access Point (local business with UPS lockers)?

   A: No, you cannot request UPS to hold your shipment at a UPS Store local UPS Access Point. With our shipping restrictions, we must request a hold, and we can only request UPS holds at the destination UPS Customer Center. Please Contact Us to request a hold at a UPS Customer Center.

8. Q: My package tracking says it was signed for, but I did not sign for anything.

   A: Please check with your neighbors, if any. If the delivery was to a business, please check with any others at the business or the front desk. If the delivery was to an apartment, please check with the office. Please Contact Us if you have checked and still cannot locate the package.

9. Q: My package tracking says it was delivered but I do not see it.

   A: Please check your security cameras, if any, and with your neighbors, if any. It can happen that the carrier delivers to the wrong address. Please Contact Us if you have checked and still cannot locate the package.

10. Q: How do I check my item(s) to make sure they are ok?

    A: Please see our page on how to check your product.

11. Q: I am not satisfied with the product(s) I received, what is your return policy?

    A: Please see our Return Policy Page.

12. Q: I missed my delivery, can you remove the signature requirement?

    A: Unfortunately we cannot remove the signature requirement after shipment. Please Contact Us if you would like us to request the package to be held for pickup.

13. Q: Will my package be automatically held for pickup if I miss delivery?

    A: If we shipped USPS, yes, your package will be held at the local Post Office for pickup. Please check the tag USPS left at your mailbox. If we shipped UPS, no, UPS will try 3 consecutive business days to deliver by default. Please Contact Us if you would like us to request UPS to hold the package at the local UPS Customer Center for pickup.

14. Q. Can you reship an order if I miss delivery?

    A. We can reship your order, but we treat a returned order as a return and subject to our return policies and return handling fees. Please see our Return Policy for details. We will require payment of any return handling fees before reshipping, otherwise we will issue a refund.